– Shawna Cardillo, CIO, 4 Front Engineered Solutions
With over 750 employees in three countries, 4Front Engineered Solutions® is a leading manufacturer and supplier of products that enable customers to more efficiently and effectively move products through their manufacturing, distribution, and warehouse facilities. Their products include dock doors, products that enhance dock door efficiency such as dock levelers, vehicle restraints, dock seals & shelters, specialty dock doors, ergonomic lift products, environmental control systems, aftermarket dock accessories, and cutting-edge dock management software.
The Challenge
“Our iSeries box runs our ERP solution, which in turn, runs our business…” explains Hope Willingham, the IT applications manager at 4Front. As a result, early on, 4Front knew they had to purchase the right ‘iron’ to meet their needs. Hope further explained,
“We decided to purchase iSeries because of its reliability, scalability, and flexibility to ensure that our ERP solution would be up, available, and poised to handle our current and future growth.”
“We knew we needed to purchase the right iron product for growth, but little did we know that after purchasing iSeries, our company would grow at such an explosive rate…” explains Shawna Cardillo, the CIO. Shawna further states, “I knew that iSeries would be reliable, but also knew that we did need to have a dedicated resource on-hand with deep expertise in case something happened. My dilemma was that I did not have a daily need for an iSeries expert.”
The Solution
Shawna selected Clear Technologies to provide remote administration services because, “throughout our iSeries purchasing process Clear showed their willingness to help even at the expense of their own time and bottom-line – they simply cared about meeting our needs – we have come to trust Clear to provide sound, selfless advice.” As a result, for the past five years, Clear Technologies has provided remote administration services to 4Front. Shawna further states, “Clear met and exceeded our iSeries needs by guaranteeing 24/7 Support, expertise, and cost containment.”
“The proof is in the pudding,” says Hope. Throughout the relationship, Clear has endeavored to not only provide value in remote administration, but also in backup and recovery, partitioning, and batch optimization. “Clear exceeded our expectations. We were pleasantly surprised by amount of knowledge transfer we gained through this partnership. Moreover, Clear helped us to see gaps in our current environment that, if left uncovered, would have yielded show-stopping outcomes. We look forward to continuing and growing this vital partnership.”
Sound familiar? Let us help! Call us at 972-906-7500, or email us at sales@cleartechnologies.net