IBM® Power Systems Hardware and Software Support Services

IBM® Power Systems Hardware and Software Support Services provide around-the-clock service backed by a global support infrastructure, product expertise, and proprietary analytics tools.

There is no need to complicate this. There are three service levels available, dependent on your needs.

Option 1: Basic Care

Get 24×7 same-day response for hardware, remote support for software, and 24×7 support for Severity 1 problems.

Option 2: Enhanced Care

Receive all the benefits of Basic Care and add faster response times and client care services with an assigned remote account manager.

Option 3: Premier Care

Get Basic and Enhanced Care, plus proactive support services designed to help prevent outages – including integrated hardware/software support, microcode analysis, media retention, and code upgrades.

No matter your choice, There are four benefits to choosing IBM Logo Services:

1. Support configured to your needs

Whether you need break-fix support for one device or more robust predictive services, we can deliver expert support for your IBM® Power Systems. We provide an array of customizable support terms and response time commitments to fit your needs and budget. Our process begins by understanding your requirements so we can develop a customized service plan with built-in flexibility to adjust plans as your needs change.

2. Expert service delivery

IBM has the expertise you need to support your IT environment. We have 19,000 worldwide support employees who handle over six million annual service requests – along with more than 30 years of multivendor support experience. We are committed to providing rapid response in the event of downtime to get you back up and running with minimal impact to your business.

3. Innovative technologies for faster, better response

IBM supports over 30,000 different IT devices, including IBM Power Systems products. To meet your IT maintenance needs, IBM Technology Support Services uses advanced tools such as augmented reality, the cognitive capabilities of IBM Watson®, predictive maintenance and blockchain. These technologies help to prevent more problems, quickly identify and resolve issues, lower IT costs, and simplify IT maintenance. We help to optimize availability so your team can focus on your business goals.

4. Pay only for what you need with tiered service options

Simplify your support strategy and your procurement process by choosing your desired level of support from one of our tiered service options.

Learn The difference between the options below and contact Steven Hargis, to learn more!