IT Support and Enterprise IT Management Utilizing IBM IMS™

 

Reliability is a key ‘must have’ for IT Support and Enterprise IT Management solutions.  You need a partner in place who is accountable for this performance. However, when you have multiple support contracts with different service levels and systems across your technology platform, this can become complex.

At Clear Technologies, we leverage IBM’s Integrated Multivendor Support solution to provide IT Support and Enterprise IT Management for our customers. An IBM Integrated Multivendor Support platform can help you get the most from your existing system by more effectively managing your equipment lifecycle, bringing efficiency to budgeting, and reducing IT complexity. IBM’s Integrated Multivendor Support reduces downtime by streamlining problem identification and resolution across your environment.

A Clear Technologies, IBM Integrated Multivendor Support IT Support contract provides you with a single point of accountability that will increase your system availability and reduce costs. Your IT staff will spend less time coordinating multiple support contracts and more time on critical business needs. Our simplified contract structure streamlines operations, decreases the management burden on IT staff, frees resources for more strategic tasks, and helps improve reliability, efficiency, and cost control.

Customers typically reduce their contract management costs by 30 to 40% with an IBM Integrated Multivendor Support implementation and gain the peace of mind of an IBM backed solution. Clear Technologies will function as your advocate and by deploying IBM Integrated Multivendor Support will deliver skills and experience across a broad range of technologies, reduce costs, and simplify budgeting.

We can easily consolidate your existing IT Support or Enterprise IT Management contracts into a single contract for IBM and non-IBM maintenance services, including support for HP, Sun, Dell, Brocade, EMC, Hitachi, NetApp, Juniper, and other vendor platforms.

When you streamline your maintenance support for hardware, software, and your multiple vendor relationships with Clear Technologies as your single point of contact, you enhance equipment return on investment, reduce IT support costs, and enable predictable budgeting.