Cisco® Unified Computing Services

IT Service Managementitsm

IT Service Management (ITSM) must focus on achieving business objectives. This involves ensuring that fundamental metrics for ITSM be tied to business goals rather than specific measurables.  ITSM is a strategic approach for designing, delivering, managing, and improving the way organizations use technology.

IT Service Management utilizes the right processes, people, and technologies so the organization can meet its objectives.  ITSM aligns the delivery of IT services with the needs of the organization, employees, and customers.  Key outcomes for effective programs include increased efficiency and minimized waste.  IT Service Management is becoming more important for enterprises due to:

  • Big Data
  • Self-service provisioning
  • Bring your own everything (devices and apps)
IT Service Management conforms to multiple standards
  • COBIT: Provides governance and management practices for information technology (IT)
  • Microsoft Operations Framework: Concepts for the entire lifecycle of an IT service from concept to replacement
  • ISO 20000: Global standard that describes the requirements for an ITSM system
  • ITIL: global standard for ITSM frameworks, consist of five parts: strategy, design, transition, operations, and continuous improvements
Cisco® Unified Computing Services

Today, enterprises are striving to move toward standards based on ITSM.  The complexity of data centers makes it increasingly difficult to coordinate the efforts of server, network, and storage administrators.  In effect, these subject matter experts must carefully coordinate their actions with each other by following a time-consuming process. This includes manually configuring firmware updates, BIOS parameter settings, interface configurations, and access-layer interconnect configurations for the LAN and SAN.

Cisco® UCS Manager overcomes these problems by shifting administration tasks away from a disjointed individual-system configuration that lacks accuracy and visibility. Administrative tasks move to a role- and policy-based system configuration that provides transparency across the entire system.  By integrating network, storage access, and virtualization into a unified, cohesive system, Cisco® UCS Manager reduces total cost of ownership, while increasing business resiliency and agility.

Clear Technologies ITSM consultants utilize Cisco® UCS and other tools to deploy IT Service Management solutions that increase efficiency, reduce costs, and deliver competitive advantages.